Teleport Terms and Conditions
Welcome to Teleport’s website (the “Site”). These Terms of Use (the “Terms”) create a legal agreement between you (“You”) and Teleport. Our Site, apps, products, and services are designed for businesses and their representatives. We do not target consumers – individuals who seek to use our products and services for their personal or household purposes. By using our Services, you agree to and are bound by these Terms and Conditions, and are subject to all applicable laws and regulations. You also confirm that any 3D file (“3D Model”) uploaded to the Site does not infringe on any federal law or regulation, including but not limited to those referring to firearms. Teleport reserves the right to make changes to the Site, the Services and the Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on the Site or through some other reasonable method. Teleport will take reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Site regularly to ensure that you are aware of all the terms governing the Site and the Services.
Site: the Site offered by Teleport at tel3port.com refers to the Teleport Site, API’s, software applications or any approved means or utility either currently in existence or in the future; the software and source code used by Teleport to provide such services; user interface layouts, designs, images, text, knowledge base articles, program offers; site information provided in reports (such as popular keyword searches); and all other intellectual property protected under copyright, trademark, patent, publicity, or any other proprietary right. Teleport: includes Teleport, Inc. and all licensed affiliates and partners. Visitor: registered or unregistered User who is browsing the Site. User: an individual or legal entity making the use of the Services that are offered through the Site. Account: user's registration record on Site. CAD File/3D Model: 3D digital file by a supplier that is used for the manufacture of a Product. Product: A CAD file or several CAD files turned into a physical object by a printing service. Part: A subpart of a product. Supplier: The User who supplies 3D Models/CAD Files to Teleport. Printing Service: A manufacturing service using 3D printing to print and deliver the ordered products to the users. Order: An Order refers to the manufacturing of products according to specifications and schedule, where specifications include 3D models, CAD files, technical specifications, technology specifications, documentation, requirements such as selected materials to be used to manufacture products and the quantity of products in the order, and where schedule includes the payment plan, production plan and supply plan. Buyer: is a person who uses the Site to Order a Part or Product. Product Page: is the product page or interface that displays the 3D Model Assets available for Order, typically on the Site tel3port.com. Delivery Service: third party services used for delivery of the Product from the Printing Service to the Buyer. User Content: 3D Models, images, videos, text, or any other content that the User submits to the Site. File Fee: the total fee due to a Supplier per print for the use of their 3D Model in a particular Order. Printing Fee: the total fee due to the Printing Service for the manufacturing, including the start-up and material costs, offered and indicated by the Printing Service as indicated on the Site. Service Fee: the fee due to Teleport in consideration for the Services provided by Teleport and any applicable taxes. Delivery Fee: the fee due to Teleport or third party for delivery of the Product from the Printing Service to the Buyer. Services: The services offered by Teleport through the Site as set forth in the clause “Service” in section 3 below of these Terms and Conditions. Intellectual Property: means copyright, patent, trademark, trade secret, right of publicity, or any other proprietary right throughout the world. Instant Payment: Instant Payments allow users to transfer certain amounts directly to a company's balance without creating an order or a quote.
Teleport is a platform that facilitates the manufacture of Products or Parts with CAD Files, 3D models. Buyers can choose from a wide range of 3D Models that have been uploaded by Suppliers to have it produced by a Printing Service.
In order to use and access the Services you are responsible for providing, maintaining and updating your full legal name, company, current address, phone number, a valid email address, and any other required information to complete the registration. In our sole discretion, we may deny the use of the Services to any person or entity for an Account. You are responsible for secure storing of your password. Teleport cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. You authorize Teleport to communicate with you via an email address provided during registration. To cancel your Teleport account, you can do one of two things. You can do so through your dashboard when logged in or send us a message. The Services must not be used for any illegal or unauthorized purposes that could violate any laws and regulations. A failure to comply or violation of any term in the Terms of Service as determined in the sole discretion of Teleport will result in an immediate termination of your Services. We reserve the right to refuse the Services to, or terminate the Services, of anyone at any time without notice for any reason. The Services enable Suppliers to upload the 3D Model and other Content to our Site and specify the Author's fee. This allows the User to place the Order through a Printing Service to turn the uploaded 3D Model into the Product and get it delivered. Teleport is not a party to any agreements entered into between Printing Services, Suppliers and Buyers, nor is Teleport a manufacturer or a provider of any manufacturing services or financial services. Teleport has no obligation to control the conduct of Suppliers and Buyers, the Content uploaded to the Site by Users and the Product and services provided by the Printing Service. Teleport disclaims all liability in this regard. Teleport provides protection for all purchases, and thus reserves the rights to terminate the Order and return money back to the Buyer fully or partially by its sole decision using the procedure described in “purchase protection and return policy” clause in section XII.
The User or any Visitor to the Site represents and warrants that all information submitted to the Site is accurate, truthful, lawful and does not infringe any rights of third parties. The User or any Visitor of the Site warrants that it will not use the Services to:
To use some Services, you must register for an account on the Site (an “Account”). You must provide current, accurate identification, contact, and other information that may be required as part of the Account registration process and/or continued use of the Service, and you must keep your Account information updated. You shall not:
You are responsible for maintaining the confidentiality of your Service password and Account, and are solely responsible for all activities that occur on your Account. You must notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. We will not be liable for any loss or damage from your failure to maintain the security of your Account and password. You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates. In the event, Teleport determines the User has breached these Terms and Conditions, Teleport may, at its sole discretion, without any compensation deny the User or entity any further access to the Site, and/or any of its Services, and/or change the eligibility criteria at any time without notice. Any attempt by the User to damage the Site or to undermine the legitimate operations of the Services may be a violation of criminal and civil laws, and should any such attempt be made, Teleport reserves the right to seek damages from any such User to the fullest extent permitted by law.
The term “Published User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Site by you, including but not limited to all specifications, schedules, uploaded 3D designs, 3D Models, CAD files, pictures of any objects, pictures of any model, comments and reviews on the Site. All User-Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe, or infringing, on any Intellectual Property rights. Intellectual Property rights mean copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.Teleport reserves the right (but have no obligation) to review any User Content, investigate, and/or take appropriate action against you in our sole discretion if you violate these Terms and Conditions, or otherwise create liability for us or any other person. Such acts may include removing or modifying your User Content, terminating your Company Account, and/or reporting you to law enforcement authorities. Teleport has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content. Opinions expressed in the User Generated Content are not necessarily the opinion of Teleport. All User Generated Content including specifications, schedules, 3D Models, which are referenced below, by submitting User Generated Content through the Services or Site, you hereby do and shall grant us a worldwide, non-exclusive, royalty-free, fully paid, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Generated Content in connection with the Site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party Sites and feeds). You also hereby do and shall grant each User of the Site and/or the Services a non-exclusive license to access your User-Generated Content (except 3D Models, CAD files and specifications which is described below) through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Generated Content. For clarity, the foregoing license grants to us and our Users does not affect your other ownership or license rights in your User Generated Content, including the right to grant additional licenses to your User Generated Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third-party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights, or any other intellectual property or proprietary rights. You also hereby do and shall grant each user of the Site, the Applications, or the Services a non-exclusive license to access your User-Generated Content through the Site, the Applications or the Services, and share your User Generated Content on blogs and social media. Teleport is not obligated to backup any User Content and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content if you desire. You agree not to use the Site or Services to collect, upload, transmit, display, or distribute any User Content:
Automatically Generated Content. Teleport reserves the right to collect data about Site Users in order to improve User experience. In particular, this includes (i) model images rendered in different colors and from different angles, (ii) the calculation of model weight and sizes for different manufacturing machinery and equipment.
Teleport shall not disclose, and shall procure that its employees and (sub)contractors shall not disclose, any data (including 3D CAD data), documentation, drawings and specifications provided by You, other than to its affiliates and (sub)contractors as necessary to produce, ship and sell the Products/Parts to You and to improve our products and services. This restriction will not apply in the event of a legal obligation or duty to disclose the information, or when the information is or becomes (publicly) known or is independently developed by Teleport, its employees or its contractors without the use of such information, or if the information is disclosed to Teleport by a third party. You are not allowed to use Teleport trademarks, trade names or any other indications in relation to the Products/Parts, or to publicly make any reference to Teleport, whether in press releases, advertisements, sales literature or otherwise, except with Teleport prior written consent.
The price quoted on the Site consists of the Printing Fee, Design Fee, Delivery Fee, Service Fee, and additional taxes if applicable, and is shown in the currency selected by the Visitor. The Teleport Service Fee for order processing can be chargeable from Manufacturers who execute orders. In this case, Teleport reserves the right to adjust prices for manufacturing services from the Manufacturer to the Customer through the Site so that the Manufacturer, after netting with Teleport, receives the amounts requested. When creating a quote to submit to the customer for the sale of products and/or services, Teleport will deduct a fee from the amount for each item in the quote. The higher the transaction amount, the lower the fee. All prices are indicated in corresponding currencies. If the User does not choose to pay in the shown currency, the currency conversion will be handled by our payment service provider. Because every Fee is denominated at a currency specified by the Supplier, the Printing Service, Delivery Service and Teleport, Teleport reserves the rights to set prices in the currency specified by the Visitor using the exchange-rate or cross-rate at Teleport’s sole discretion. The price quoted on the Site includes shipping costs, Sales Tax or VAT (if applicable) but excludes import duty or taxes if applicable. However, duty, tax and brokerage fees may be levied upon importation, depending upon the destination country of your order. Shipping charges indicated by us are only for the carriage of your order and do not include these additional charges. You may contact the customs authority of the destination country of your order to learn more about the applicable duties and taxes. The amount of the import tax is determined by the classification of the traded product, and this is done based on a code which will be indicated on the shipment document, which is known as an ‘Intrastate Code’. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be levied by the carrier. Teleport reserves the right to change the prices of the products and services shown in the gallery published on the Site, as well as the prices indicated for personalized orders, at any time.
By ordering a Product, the User confirms that the Product is not subject to any licensing restrictions, certifications, or any other regulations or rules that prohibit its production or use. The User shall be exclusively liable for any breach for any licensing restrictions, certifications, or other regulation or rules that prohibit its production or use. Teleport disclaims any liability foregoing. When selecting Products, the Visitor acts at his/her own risk. Teleport, the Author, and the Manufacturer are not responsible for the choice of the Customer, fitness for purpose or expectations, the applicability of the product for any purpose, or the use of products in any region. In order to improve User experience, we are trying to show every 3D Model in different colors; however, the images of 3D Model from certain angles may be in one color. The color of the finished product may differ by several shades from the color shown in the render, depending on screen resolution and settings. We ask that manufacturers set the colors of their materials as accurately as possible. However, the perception of color can be subjective and may differ from person to person. To protect the intellectual property rights of designers, Teleport does not display the actual 3D Model in the 3D viewer. Instead, a 3D render that replicates the appearance of the 3D Model is generated for the User to demonstrate what the 3D Model looks like.
The Site detects the IP Address of the Visitor to determine the geographic location of the Visitor. This information is used to suggest Manufacturers that are close, or within proximity, to the Visitor's physical location. The Visitor may easily change his/her location by specifying the name of the city where he/she is located. An integral part of the order is “specification, including 3D models, CAD files, technical and technology specifications, documentation and requirements”, in terms above, if applicable. The manufacturer is obliged to examine all attached documentation provided by the customer before confirming the order (or before submitting his own commercial proposal - accepted by the customer upon payment). Agreeing to the execution of the order, the manufacturer should take into account in his proposal and execute in production all the requirements laid down in the production documentation and other requirements attached by the customer. The list and content of production documentation, including 3D models, CAD files, specifications and accompanying documentation, is fixed at the time of payment (advance payment) of the order with the consent of all parties (the customer and the manufacturer). Pick-up delivery is considered to be chosen unless otherwise specified by the delivery method. In case pick-up delivery is chosen, the manufacturer provides the necessary packaging of the product in accordance with the attached documentation - or, in its absence, at their sole discretion. In case pick-up delivery is chosen, unless otherwise agreed, the manufacturer prepares documents only for domestic transportation (when transportation of such goods required documentation). After completion of production and before delivery or before allowing customer to pick up his order, the Manufacturer is obliged to perform internal acceptance of the Product according to the order documentation and the Teleport Quality Policy (refer Appendix A and Appendix B), and notify Teleport by sending the relevant materials (photo and/or video and/or acceptance and measurement records). While browsing the Site, the Visitor may choose the 3D Model or KIT (a set of separate parts to be assembled). The 3D Model will be shown on the image in a material and color chosen by the Visitor. The Site will then try to find a manufacturer that can manufacture the 3D Model in that material and color. The Site shows the cost to manufacture the chosen 3D Model and the list of available manufacturers that are nearby. This price will include the Author’s fee as well. The Visitor may select a manufacturer and proceed to checkout. During the checkout process, the Site allows the Visitor to select a delivery method, including all the necessary information; at the final stage, the Site shows the total cost including all Fees and applicable Taxes. The Visitor agrees to the Terms and Conditions, and pays for the Order using the chosen method. Teleport sends the Order for execution to the Manufacturer that the Visitor has selected, identifying the material, color, and the cost of printing based on our calculation. If the order does not explicitly stipulate otherwise, for some 3D printing technologies, when a solid model is printed instead of full internal filling, the manufacturer can use cellular, mesh or tree-like filling and supporting structures. If the order does not explicitly specify otherwise, the thickness of the wall and the percentage of infill are selected by the manufacturer. Teleport reserves the right to reject the Order with or without explanations, and refund the money fully or partially to the Account from which it was paid, with or without compensation to the Author or the Manufacturer, by our sole discretion.
Teleport accepts payment via most credit and debit cards, including VISA, MasterCard, American Express, Discover, JCB, and Diners Club. PayPal is also supported. When the User authorizes a payment using credit/debit card, the payment is pending for a maximum period of 8 days. When the Order is accepted by the Manufacturer, these funds are transferred to our account and only then will the Order be processed. This process is managed by our payment solution partners Braintree and Stripe. When the User authorizes a payment using Alipay, the funds are transferred to our account at the moment of authorization. In the event that the Manufacturer cannot process your order, we will fully return your money back to your card or account. In the event that we determine that the product is not of sufficient quality, we may fully or partially return the money back to your card or account based on guidelines of Purchase Protection Policy. If the Manufacturer has accepted an order, but for some reason wants to cancel it, the Manufacturer must contact customer support to do so. If the Manufacturer cannot fulfill the order for any reason, Teleport may change the Manufacturer to complete the order. The customer must agree that the chosen Manufacturer can be changed by Teleport when placing the order. If the customer does not agree to change the Manufacturer in the event that the Manufacturer cannot process the order, Teleport will return your money in full to the card or bank account that was used to place the order. An Instant Payment will be automatically transferred to the service’s balance after its confirmation. If the company does not confirm the payment, it will be processed automatically within 30 days.
The Manufacturer may choose the Pickup delivery method if available. The Manufacturer may choose the independent delivery services. In this case, the Manufacturer sets the price for delivery, and Teleport will include this price to the total cost for the Customer. The Manufacturer may choose that he is willing to work with independent delivery services such as UPS, USPS etc. using Teleport integration if applicable. In this case, Teleport sets the price for delivery at its sole discretion and includes this fee to the total cost for the Customer. It may not match the price of public usual delivery service, because at the time of ordering the exact parameters of the Product and possible services is not yet known and Teleport takes on the associated risks. In this case, Teleport takes the Delivery Fee, finds and pays for the delivery service suitable at the time the 3D model has been manufactured, and provides the Manufacturer with the ability to print shipping labels for delivery. Manufacturer shall pack Product for delivery if applicable.
Teleport allows the Customer to cancel their order and return money in full before the manufacturing process has started. After the manufacturing process has started, the Customer may not cancel their Order. Since the product is custom made, we will refund the money only in the case of fault or defect of the Product; or in case of non-delivery of the Product within a reasonable time where delivery is part of the order, that is not in case pick-up. Teleport reserves the rights to delay payment to the Author and the Manufacturer until the Customer confirms an acceptable quality of the Product. If the Customer has not registered a complaint with Teleport within 7 days after the Product has been confirmed as delivered for orders placed directly on the website or through the widget, or within 21 days after the Product has been confirmed as delivered for orders from our API partners, Teleport assumes that the quality of the Product is acceptable. The customer can no longer open a dispute after the aforementioned time periods have elapsed. After receiving the Product and prior to using it, the Customer must ensure its quality, in case the quality does not satisfy set requirements. The User must immediately let us know and attach photos of the Product and original packaging. Teleport will not refund any payments for Products that have been used. The User shall be ready to return the Product together with original packaging if we ask to do so. The Customer is responsible for returning the Product, including any shipping costs. Upon the receipt of a complaint from the Customer, Teleport may terminate the Order and refund money to the Customer at its sole discretion. Alternatively, Teleport may request the Manufacturer to manufacture and deliver the Product once more at their own cost or use another solution to resolve the problem. When an official dispute has been opened by the customer for an order, Teleport will have access to, and be given consent to, read the dialogue for the order in dispute between the customer and the manufacturer to help find a resolution for the dispute. Teleport reserves the rights to seek indemnification for damages from any party who violated this agreement. A service reserves the right to decline an Instant Payment. Once an Instant Payment is complete, it cannot be refunded nor disputed.
If you believe that any material on the Site is in violation of any copyright or other Intellectual Property rules or laws, please send a notice of copyright infringement containing the following information to us:
In all cases, if you do not receive a response from Teleport within 10 days of submitting a complaint, please contact Teleport again to confirm that we received your original complaint. As you may know, spam blockers sometimes reject important emails from unknown parties and delivery of physical mail may be delayed without notice due to any number of unforeseen circumstances. Please note that any person who knowingly and materially misrepresents that there is an infringement may be subject to liability for damages. In an effort to be transparent in removing or restricting access to user-uploaded content, Teleport may make public any notices of infringement received (with personal contact information removed). This may include posting the notice to a public-facing Site, among other methods. After removing or disabling access to the material or Content pursuant to a valid infringement notice, Teleport will immediately notify the user responsible for the allegedly infringing material that it has removed or disabled access to the material. Teleport reserves the right, in its sole discretion, to immediately terminate the account of any member who is the subject of a valid infringement notification. If you believe you are the wrongful subject of an infringement notification, you may file a counter-notification with Teleport by providing the following:
Upon receipt of a valid counter-notification, Teleport will forward it to the Notifying Party who submitted the original infringement complaint. The original Notifying Party (or the intellectual property owner he or she represents) will then have ten (10) days to notify us that he or she has filed legal action relating to the allegedly infringing material. If Teleport does not receive any such notification within ten (10) days, we may restore the material to the Services.
You hereby agree to indemnify and undertake to keep Teleport and its affiliates, distributors, suppliers, contractors, and their employees unharmed from and against any liabilities, losses, costs, damages, and expenses (including without limitation legal expenses) arising from or relating to, any claims that you have breached in the provisions of these Terms and Conditions.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT TELEPORT SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COMPENSATORY, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF INCOME, PROFITS, CONTRACTS, DATA, OR OTHER INTANGIBLE LOSSES OF ANY KIND WHATSOEVER RESULTING FROM THE USE OF, OR INABILITY TO USE THE SERVICES. IN NO EVENT SHALL TELEPORT OR OUR DIRECTORS, EMPLOYEES, PARTNERS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT, HOWEVER ARISING, INCLUDING NEGLIGENCE. FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH OUR SITE INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Force Majeure. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation. Assignment. These Terms of Service are personal to you, and are not assignable, transferable, or sub-licensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without consent. Agency. No agency, partnership, joint venture, or employment relationship is created as a result of these Terms of Service and neither party has any authority of any kind to bind the other in any respect. Notices. Unless otherwise specified in these Term of Service, all notices under these Terms of Service will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Electronic notices should be sent using the contact form. No Waiver. Our failure to enforce any part of these Terms of Service shall not constitute a waiver of our right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that we will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. Headings. The section and paragraph headings in these Terms of Service are for convenience only and shall not affect their interpretation. Feedback. Since we always want to further improve our Services, we welcome all comments, suggestions, recommendations, and feedback (collectively, the “Feedback”). You hereby grant to us a world-wide, royalty-free, irrevocable, perpetual license to use and otherwise incorporate any Feedback in connection with the Services. Use of "cookies". You agree that when you visit the Site 'cookies' may be installed on the hard disk of your computer. No Support or Maintenance. You acknowledge and agree that the Company will have no obligation to provide you with any support or maintenance in connection with the Site. Teleport reserves the right to change the levels of Teleport’s certification of manufacturers by their own decision in order to service quality assurance for customers.
Copyright © 2025 Teleport SAS. All rights reserved. All trademarks, logos and service marks ("Marks") displayed on the Sites are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
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